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Privacy Policy
Protecting your personal information and privacy is important to Ecosolaris. The purpose of this privacy policy is to inform you about how we collect, use, disclose and store your personally identifiable information. We also maintain strict controls over the protection and use of personal information in our systems and ensure that our employees are trained to protect your privacy at all times.
1. Consent
Use of the www.ecosolaris.com website is subject to compliance with this policy. If you do not agree to be bound by these terms and conditions, please do not access or use the site or its features. When you provide us with personal information, you consent to the collection, use, disclosure, retention, and sharing of that information in the manner set forth in this policy.
Upon reasonable notice, you may refuse or withdraw your consent at any time, subject to applicable legal and contractual restrictions. To withdraw your consent, please contact us at 1-800-966-7987. However, withdrawing your consent may result in you no longer having access to the features of the Site.
Collection of your personal information
We collect only the personal information about you that is necessary to establish, manage and maintain our relationship with you and to complete the transactions you make on the Site. Your information is not sold to any third party. We collect the following information, depending on the purpose of your communication:
Online purchase
Last name, First name, Email address, Phone number, Postal address, Province and country, Products purchased (Sku, color, category, price)
Product return
Last name, First name, Email address, Phone number, Mailing address, Province and country, Date of purchase, Order number, Products purchased, Products returned, Reason for return, Date of request, Date of resolution
How to contact us
Last Name, First Name, Email Address, Phone Number, Subject, Message
2. Use of your personal information
We may use your personal information for the following purposes:
- To complete the transactions you make on our site.
- To track your orders.
- To provide information that is necessary to process and deliver your order.
- To manage product returns and parts orders.
- Follow up on warranties and online appointments.
- Respond appropriately to your questions.
- Understand and identify your needs and preferences in order to offer you appropriate services.
- To obtain statistical data, as detailed below.
Your personal information will not be used for purposes other than those listed above, except with your consent or as required or permitted by law.
3. Disclosure of Your Personal Information
We recognize that, except as described below and subject to the conditions set out below, the disclosure of your personal information to a third party requires your consent. We may, however, without your consent, disclose your personal information where permitted or required by law. Whenever we need to disclose your personal information, we will endeavour not to disclose more information than is required under the circumstances. Please note that if a third party to whom we transfer personal information for any of the purposes listed in Section 2 operates in a foreign jurisdiction, local law may permit third parties to otherwise access your personal information without your consent.
4. Retention of Your Personal Information
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, to meet legal retention requirements and for as long as necessary to protect our legitimate business interests.
5. Security
The personal information we collect is kept in a secure environment that we are committed to maintaining. The exchange of personal and confidential information (password, address, etc.) between the Platform and the Customer’s browser is protected by data encryption technology and the stored data is protected by AES-256 encryption.
Ecosolaris will use its best efforts to ensure that personal and confidential data exchanged between the Customer and the Platform will not be intercepted or altered in a fraudulent manner.
All personal information is stored on our computers and those of our IT service providers. We incorporate the latest technological innovations to ensure the confidentiality of your transactions and our facilities are subject to semi-annual testing and security reviews.
6. Limited Liability
Due to the inherent characteristics of the Internet, we cannot guarantee against the risk of misappropriation, intrusion, contamination or hacking of your personal information.
7. Questionnaires, Surveys and Promotional Communications
By agreeing to use the Ecosoloris site, you consent to the fact that, from time to time, Ecosolaris may conduct e-mail surveys, submit questionnaires to collect personal information that you voluntarily agree to provide, or contact you with promotional information. You will not be obligated to participate in these surveys or to provide the personal information requested. When personal information is provided, Ecosolaris uses it to profile users of the site in general. If Ecosolaris has obtained your consent to do so at the time of collection of your personal information, Ecosolaris may subsequently contact you to obtain your feedback regarding our products and services.
You may withdraw your consent to be contacted at any time by sending an e-mail to info@ecosolaris.ca, using the phrase “Withdrawal of consent” in the subject line.
8. Use of Browser Software
During your visit to our website, we may use a feature of browser software called “cookies” to collect information anonymously and profile you as a visitor to our site. A cookie is a small text file containing a unique identification number that identifies the browser – not the user – to our computers each time you visit our website.
Your use of our website allows us to automatically compile certain information about your user profile. We use this information to tailor our site to your preferences and to compile statistics about the viewing and use of our site in order to improve it. If you wish, you can set your browser to notify you when you receive a cookie or to refuse cookies. You do not have to accept cookies to visit our site.
If you refuse them, you may not be able to use certain features of our site. For example, if you reject cookies you will not be able to purchase products online.
9. Protection and accuracy of personal information
Ecosolaris has implemented a series of security measures to protect your personal information from loss or theft, as well as from unauthorized access, disclosure, copying, use and modification. These safeguards include physical, administrative and technological measures that are reasonable in light of the sensitivity of the information, its use, amount, distribution and medium.
We also recognize the importance of keeping personal information accurate, complete and up-to-date, and we take reasonable steps to ensure the accuracy and completeness of personal information used or disclosed. However, it is your responsibility to inform us of any significant changes to your personal information that may occur during our business relationship. If you believe that your account has been misused or its security may have been compromised, please contact us immediately.
10. Accessing and Updating Your Information
You have the right to request access to your personal information that is held about you. You may also request that your personal information be corrected or deleted if it is inaccurate, incomplete or misleading, or if its collection, disclosure or retention is not permitted by law.
You may access, update or ask for your personal information to be deleted at any time by contacting us our data privacy officer:
Martin Lambert
President
info@ecosolaris.ca
11. Changes to the Privacy Policy
Ecosolaris may change this policy at its sole discretion and without notice. You agree to regularly review our policy when you visit the site so that you are aware of any changes to its contents. Your continued use of the Site following any such change in policy will signify your agreement to be bound by the terms and conditions as changed. Ecosolaris will update this policy at least once a year.
12. Questions and Comments
Any questions or concerns about this Policy or about the collection, use or disclosure of your personal information, including requests for access or correction, may be directed to our customer service department at info@ecosolaris.ca.