Delivery Policy

1. General Information

Orders are subject to stock availability. If an item is out of stock at the time you order it, we will notify you and refund the full amount of your order if you wish. 

2. Delivery Locations

Items offered on our website can be shipped to any location as long as a complete address is provided to us.

3. Delivery time

An approximate delivery time will be provided when you place your order. Delivery times are estimated only and are calculated from the date of shipment and not from the date of order. They should be used as a guide only and are subject to acceptance and approval of your order. Unless there are exceptional circumstances, we will make every effort to have your product delivered within 15 business days of your order date. Business days means Monday through Friday, excluding holidays. Please note that we do not ship on Saturdays and Sundays.

Delivery dates may vary depending on the shipping practices of the courier company, the delivery location, the delivery method and the items ordered. Products may also be delivered in separate shipments.

4. Shipping Instructions

You may provide specific shipping instructions on the payment page of our website.

5. Shipping costs

Shipping costs depend on the weight of your order and the shipping method. To find out how much your order will cost, simply add the items you wish to purchase to your cart and proceed to the checkout page. This is where the shipping charges will be displayed. Additional charges may apply for shipping large or heavy items or to remote areas. You will be informed of these charges, if any, on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

6. Items Damaged in Transit

If the packaging is damaged in any way when the product arrives, please contact us immediately by phone at 1-800-966-7987 or email us at info@ecosolaris.ca.

7. Questions

If you have any questions about the delivery of your order, please contact us by phone at 1-800-966-7987 or email us at info@ecosolaris.ca.